We reserve the right, but assume no obligation, to terminate your ability to send requests for money in general, or to specific recipients, if we deem such requests to be potentially unlawful, abusive, offensive or unwelcome by the recipient. Choose My Signature. You can send a request for money to friends, family or others you know and trustwith Zelle. You hereby give your affirmative consent to receive electronic Records and Communications as described in this E-sign Consent. EXCEPT AS OTHERWISE PROVIDED HEREIN AND SUBJECT TO APPLICABLE LAW, IN NO EVENT WILL ZELLE, ITS OWNERS, DIRECTORS, OFFICERS, AGENTS OR NETWORK FINANCIAL INSTITUTIONS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR OTHER INDIRECT DAMAGES ARISING OUT OF (I) ANY TRANSACTION CONDUCTED THROUGH OR FACILITATED BY THE SERVICE; (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE DESCRIBED OR PROVIDED, (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR (IV) ANY OTHER MATTER RELATING TO THE SERVICE DESCRIBED OR PROVIDED, EVEN IF ZELLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. We refer to financial institutions that have partnered with us to offer the Service as Network Financial Institutions.. The information you are entering for this card (ZIP Code,address, etc.) 2. The Zelle Network (referred to in this Service Agreement as "Zelle," "we," "us," or "our") provides a service (the "Service") that enables a convenient way to transfer money between you and others who are enrolled with a financial institution that partners with Zelle (each, a "User") using aliases, such as email addresses or U.S. mobile phone Reduce cash and check management expenses by digitizing transactions. THE SERVICE IS INTENDED FOR SENDING MONEY TO FAMILY, FRIENDS AND OTHERS YOU TRUST. g. We reserve the right to decline your registration if we believe that you are enrolling to use the Service with your business account or to receive business or commercial payments. Agreement to Arbitrate and Class Action Waiver. You understand that at any time during the term of this Service Agreement your financial institution may become a Network Financial Institution and you may become a User of the Service through the Network Financial Institutions online site or mobile app. We take your privacy seriously and want you to be fully informed about how you can have control over your personal data. You must have a bank account in the U.S. (not including U.S. Today, only digital transactions of $20,000 or greater are required to be reported to the government. Zelle charges no fees for your use of the Service to complete transfers between Network Financial Institutions and you. Other product and company names mentioned herein are the property of their respective owners. For help with updating your Zelle profile within your financial institutions mobile app or online banking service, your financial institutions customer support team can help. Subject to applicable law, Zelle may amend or change this Service Agreement (including any applicable fees and service charges) from time to time, in its sole discretion, by posting the updated terms on the Zelle mobile app and at zellepay.com (each referred to individually or collectively as, the Site). *If you are sending money to someone for the first time, double check the name, and confirm the email or mobile number enrolled before completing your payment. You agree that we may provide you with Records and Communications in electronic format. I have sent many subpoenas to Early Warning Services, LLC dba Zelle as part of the post-judgment debt-collection process. 7. If you are enrolled with Zellein your financial institutions mobile app or online banking service, their support team will assist you with your lock out. Mobile numbers cannot be enrolled with more than one Zelle profile. Governing Law; Choice of Law; Severability. In the event that your transfer exceeds a limit, you will be informed of the allowable amount you can transfer at that time. Increase brand visibility with the reach of the Zelle brand. Tell us the dollar amount of the suspected error. To view these terms, please click here First Name Last Name Email Financial Institution Terms of Use Marketing and Communications Last Updated: July 2, 2019 Acceptance. The ISP List was originally maintained by James Nerlinger, Jr. at the defunct site http://forensics.web.org. Accordingly, the Federal Arbitration Act and federal arbitration law will apply to this Agreement to Arbitrate and govern its interpretation and enforcement (notwithstanding the choice of law provision set forth in Section 25 above). Submission Requirements Requests submitted through Safety Hub must meet the following legal requirements: Must be addressed to Venmo Must be a typed official document bearing the logo of the requestor By accepting this Service Agreement, you consent to Zelle using and disclosing your personal information (including bank account information) to our Network Financial Institutions or other third parties for the following purposes: You agree that if you enroll for the Service using your debit card, Zelle may use the information that you provide to access your bank account information for the purpose of facilitating payment transactions. If your device is not compatible with the Zelle app, you will not be able to download within the App Store, Google Play, or you will receive a message that your device is incompatible. If youre enrolled with Zelle through your bank or credit unions banking app or online banking, your financial institution will be able to assist with deactivating your Zelle profile. If you're looking to make fast transfers, then Zelle might just be for you. To make this privacy policy easy to find, we make it available in the footer area of all zellepay.com pages. You consent to the receipt of emails or text messages from Zelle, other Users that are sending you money or requesting money from you, and the Network Financial Institutions or their agents regarding the Service or related transfers between Network Financial Institutions and you. You will not be able to enroll by linking the same U.S. mobile number or email address to multiple accounts with Zelle. Your Liability for Unauthorized Transfers. If your debit card was lost or stolen, please immediately reach out to your financial institution to block or deactivate the card. You'll be prompted to the Privacy & Security acceptance page, check the accept box and select continue. Use or continue to use the Materials without an existing and enforceable contract with a Zelle services Participant who has entered into a contract with Early Warning or a reseller of the Zelle services. You will immediately notify us if any mobile phone number or email address you have enrolled is (i) surrendered by you, or (ii) changed by you. 16. Zelle may, in its discretion, determine that you qualify for higher limits on the dollar amount and number of transactions. Other Users may send money to you or request money from you using that U.S. mobile number. All legal and regulatory disclosures and communications for the, Avisos y divulgaciones sobre algn cambio en los trminos que rigen el uso de los servicios de. After entering your new password and selecting continue a prompt to authenticate will request your CVV on the back of the debit card you enrolled. To be a User, you must (a) enroll with a U.S. address, email address and U.S. mobile phone number, and (b) have a personal, not a business or commercial, debit card issued in conjunction with a U.S. domestic (not including U.S. territories) checking or savings account by a financial institution that is a member of the Visa or MasterCard network and has the ability to receive money in minutes*, and your financial institution must permit electronic funds transfers to and from that account. You may still enroll with the Zelle app by scrolling to the bottom of the page and selecting DownloadtheZelle app. Sending money with Zelle is the same as sending cash. If the Service or Network Financial Institutions services weren't working properly and the sender knew about the malfunction when the sender initiated the transfer. If the recipient has notified you the money was not received, first check the payment status. If you received the message thatyour account has been temporarily locked: Please verify your U.S. Complete the form and we will respond to you via email within 2 business days. Your continued access of the Zelle Site or use of the Service after any amendment, modification or change to the terms and conditions of this Service Agreement shall constitute your agreement and acceptance to such amendment, modification or change. The use of a non-partisan subpoena requires knowledge of the rules and/or methods of non-party disclosure. Please make sure to state that you are requesting a paper copy of particular Records and Communications. Each party shall be responsible for paying its own attorneys fees. For example, in order to protect you, Zelle and the Network Financial Institutions, Zelle may need additional time to verify your identity or the identity of the person sending the money. All Records and Communications to you in electronic form may be provided (i) by email, (ii) by access to a website designated in an email notice from Zelle to you, or (iii) to the extent permissible by law, by access to a website generally designated in advance for such purpose. When you enroll with Zelle, you may establish one or more profiles. If you are sending money to a recipient that has not enrolled the email address or U.S. mobile number to which you initiate the payment with Zelle, either in the Zelle mobile app or with a Network Financial Institution, Zelle will send that intended recipient an invitation to enroll. No problem: You will not be able to reset your password without your CVV. We must hear from you no later than 90 days after you received the first statement or receipt upon which the problem or error appeared. Enhance the customer experience. Eligibility and User Profile; Amendments to this Service Agreement. It comes with a number of interesting perks, features, and optimizations. Subject to applicable law, Zelle may terminate or suspend this Service Agreement and your use of the Zelle mobile app and Service, in whole or in part, at any time for any reason without cause and without prior notice. If you are receiving a payment from a business or government agency, your payment will be delivered in accordance with the terms and requirements of your financial institution and the procedures of the business or government agency that is sending you the payment. Finally, we provide resources to consumers on our website to protect them from fraud and fraud. All rights reserved. Zelle does not support sending or receiving money betweennon-participant financial institutions. We reserve the right to suspend or terminate your use of the Service if we believe that you are using the Service in a manner that exposes Zelle and/or the Network Financial Institutions to liability, reputational harm or brand damage. At least one ormoreaccounts must be with a participating financial institution. YOU MUST AGREE TO THESE TERMS TO ENROLL FOR THE SERVICE PROVIDED BY THE ZELLE NETWORK AND DESCRIBED BELOW. If your device allows for fingerprint authentication you will be able to enable or skip pending your preference. Actually, sending your invoices as soon as possible is the best way to ensure immediate payment. You acknowledge and agree that this E-sign Consent is being provided by you in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and Zelle both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means. If you would like to serve Google LLC with the civil requests through CSC outside of California, you may be able to find other addresses for CSC by searching for Google LLC on the website of the Secretary of State for other states ("Other Google Notice . We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. PLEASE RETAIN THE RECORDS FROM YOUR USE OF THE SERVICE AND CHECK THEM AGAINST THE STATEMENT YOU RECEIVE FROM YOUR FINANCIAL INSTITUTION. You agree that you will not use the Service to send money to anyone to whom you are obligated for tax payments, payments made pursuant to court orders (including court-ordered amounts for alimony or child support), fines, payments to loan sharks, gambling debts or payments otherwise prohibited by law, including without limitation, the prohibited uses described in Section 3 below, and you agree that you will not use the Service to request money from anyone for any such payments. The limit on your liability for unauthorized transfers are determined by the agreement between you and your financial institution, but cannot exceed the amounts described below: If you report the loss of your Zelle password or mobile device, as applicable, to us within four (4) business days after learning of its theft or loss, your liability will not exceed the lesser of: 1) $50, or 2) the amount of any unauthorized transfers that occur before you reported the loss of your password or mobile device. By using the Service, you authorize your wireless carrier (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose information about your account and your wireless device, including your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, to Zelle or its service provider for the duration of your relationship solely to help Zelle identify you and your wireless device and to prevent fraud. By utilizing signNow's comprehensive platform, you're able to perform any necessary edits to Subpoena template form, generate your customized electronic signature within a few quick steps, and streamline your workflow without the need of leaving your browser. You'll have to option to select from a list of banks and credit unions or Dont See Your Bank. Your financial institution will assist you. Any opt-out request postmarked after that date will not be effective, and you will continue to be bound by the Agreement to Arbitrate, including the Class Action Waiver. If that recipient is also not a customer of a Network Financial Institution, or if the recipient does not accept the invitation to enroll, then the money will not be sent. For information on using Zelle with your financial institutions online or mobile banking service, your financial institutions support team will be able to assist you. As a customer of a financial institution that is not a Network Financial Institution, Zelle will limit the amounts you can send to another User when using the Service to $500 per week with no limit on the number of transactions. There are three variants; a typed, drawn or uploaded signature. Sacramento, CA 95833. g. Records and Communications in Writing. d. How to Update Your Information. To participate as a User, you must first enroll with. suitable for connecting to the Internet and supported by, An operating system capable of receiving, accessing and displaying Records and Communications from us in electronic form via text-formatted email or access to our website using a supported browser. Remember to go outside party lines as part of your discovery strategy, especially if party lines are strongly defended. Forgot your password with the Zelle app? ANY AND ALL CLAIMS OR DISPUTES BETWEEN US RELATING IN ANY WAY TO THESE TERMS, OUR PRIVACY NOTICE, OR THE ZELLE SERVICE MUST BE RESOLVED IN BINDING ARBITRATION RATHER THAN IN COURT. If the payment does not appear within your Zelle app Activity, please contact us for further assistance. No problem. ZELLE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SERVICE DESCRIBED OR PROVIDED. There may be other circumstances when the payment may take longer. Description. If you need immediate assistance, call us at 1-844-428-8542. It also comes with the Zelle design integrated as a starter site. Mobile number and password before you try again. Docs are due on the third read more. When prompted to enter your password, select forgot password. We will tell you the results within three (3) business days after completing our investigation. YOU UNDERSTAND AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ENTERING THE CORRECT U.S. You must re-enroll with Zelle, or enroll with one of the Network Financial Institutions where you are a customer, to receive any subsequent payments sent to you after you cancel your use of the Service. Zelle Liability for Unauthorized Transfers for Chase Business Deposit Accounts Only . Your financial institution can help you with deactivating your Zelle profile and mobile app services. The Zelle app is free to download from your App Store or Google Play. j. be ready to get more Create this form in 5 minutes or less Get Form You will be notified in advance of any fees in accordance with Section 2 above. B. 26. Other product and company names mentioned herein are the property of their respective owners. YOU AND ZELLE WAIVE ANY ABILITY TO PARTICIPATE IN A CLASS ACTION AS A CLASS REPRESENTATIVE OR AS A CLASS MEMBER. When you enroll to use the Service you agree to the terms and conditions of this Service Agreement. If you do not act on the request within 14 days, the request will expire and the sender will receive notice their request has expired. The money may also be delayed or the transfer may be blocked by Zelle to prevent fraud or comply with regulatory requirements. You can obtain a paper copy of your electronic Records and Communications by printing it yourself or by requesting that we mail you a paper copy. Processing of Subpoenas. IN THOSE STATES WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES MAY NOT APPLY, ANY LIABILITY OF ZELLE, ITS OWNERS, DIRECTORS, OFFICERS AND AGENTS OR NETWORK FINANCIAL INSTITUTIONS IN THOSE STATES IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT SHALL, IN NO EVENT, EXCEED ONE HUNDRED DOLLARS ($100.00). You agree to receive money requests from others and to only send requests for legitimate and lawful purposes. Neve is already one of the most popular themes in all of . To view these terms, pleaseclick here. Attract and retain customers. You may enroll only one debit card within the Zelle app to send and receive money. THE SERVICE IS PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. Youll be directed to select the Zelle app from either the App Store or Google Play to download to your Smartphone. 25. 12,291 satisfied customers. If Zelle delays or blocks a transfer that you have initiated, Zelle will notify you in accordance with your notification preferences (i.e. Once enrolled, a Z logo will appear on your profile for each U.S. mobile number and/or email address that you have enrolled with. Your recipient may need to enroll the email or U.S. mobile number used to send the payment. The AAA rules are available at www.adr.org, and they include detailed information about how to initiate an arbitration. Your mobile data rates may apply. Thank you for zellepay.com visit! 2023 Early Warning Services, LLC. We are open from 10am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas. You further acknowledge and agree: Zelle may use information on file with your wireless carrier to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use of the Service. Devices such as Chromebooks, Laptops, Tablets or iPads are not supported to download or use the Zelle app. Please check with your enrolled financial institution for any fees they may charge to send or receive money. Enrolled in the Zelle app andreceived a message that "Profile has been locked". 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