By using the Website you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. Please contact our customer service representatives on+44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA. Myprotein actively sources GMO free products and raw materials. Please allow 28 days for delivery of all prizes. Your account will show any previous orders youve placed. There will be no cash or other alternative to the prize offered and prizes are not transferable. to reattempt to process payment within 48 hours. Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. Enter it here'. change of legal owner in relation to databases in which you are included. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left. To make any If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. How to Cancel Myprotein Subscription on Android Device: Open your Google Play Store app. Use the enter key to expand submenu items. You agree not to: upload or transmit through the Website any computer viruses, Trojans, worms, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; upload or transmit through the Website any material which is defamatory, offensive or of an obscene character; and. We only keep data for as for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods. Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. Entry into the prize draw will be taken as acceptance of these terms and conditions. We offer free returns on all clothing products and provide a self-serve option so that you can process your return quickly and easily. attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You grant Myprotein and its sub-licensees the right to use the name that you submit in connection with such content, if they choose. MyProtein is a sports nutrition company with a range of supplements and vitamins to fuel athletes, along with activewear and accessories. Why am I having problems accessing the checkout? Deko is a credit broker, not a lender and does not charge you for credit broking services. Entrants are liable for their costs to access computer networks. As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. This is not common and we want to resolve this as quickly as possible for you. Why do you still hold my data? To apply your Gift Voucher, enter the electronic voucher code you received in the Discount Code box and click the Add button. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. Only one discount code can be applied per basket. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. First, they set out the consumer's statutory right to cancel in the UK. Don't forget, you can choose to re-subscribe at any time! You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. There are currently no items in your basket. The prize draw and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English Courts. (ii) (a) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit/American express card, with THGPP LLC (trading as https://us.myprotein.com/) whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA; (iii) (a) if your purchase is made in Australian dollars (AUD) and payment is made using a debit/credit/American express card, with Skincarestore Australia Pty Limited (trading as https://au.myprotein.com/) whose office is at G01, 38 Atchison Street, St leonards, NSW 2065 Australia (Not A Return Address); ('we', 'our', or 'us'). This can take 3-5 working days from the date we receive the return. Answers will be entered upon submission. Then proceed to the Checkout as normal. Enjoy an EXTRA +5% OFF your first order! If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. The subscription plan to our Service consists of an initial charge followed by recurring periodic charges as agreed to by you. Please double check the email you have entered! however, that there are a number of limitations to these rights, and there may personal data have come to an end; where you object to our processing of your Our Delivery Information page can tell you that, youll have the option to see timeframes worldwide! Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. You have the right to object to your please ensure that any security seals or tags are still intact. Need some more help? Shopping. exercise your rights in accordance with applicable law. What is the biological value of your Whey Proteins? Location: 3. You have 14 days to return your order under our 14 day return period policy, which starts on the day after you received the item. Why is it on the website? Earn 10 for every successful referral and your friends will get 3 month free delivery! Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! This Returns Policy was last updated on 19/03/2019. (4) you are aged 18 or over and have the right to agree to these Terms. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. $34.46 ($1.96 / Ounce) $ . We will comply with any requests to As always, if you have any additional questions then please contact our Customer Service team who will be happy to help. Your dispatch confirmation email will list the items that have been sent. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. Click on the cart icon at the top of the page and you'll be able to see the item(s) you have in there so far. Don't worry, you can try and cancel the item in your account. You have 30 days from the date of receiving your order to initiate a return. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates. We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. If you need to return a product to us, please contact Customer Service who will advise you how to proceed. Sometimes things can go wrong but dont worry, as we can help. If it fails, this is because the order is getting ready to be sent. Myprotein Creatine Monohydrate Powder. We take the risk of internet fraud very seriously. See Marketing above, for more details of how to opt-out of marketing. If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. Select the one that you want and discover all the information you need. Gift Vouchers are valued and issued in GBP Pounds. Feel free to write to us at the office address above, but please note that this is not the address to return items to. h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. This can take 3-5 working days from the date we receive the return. Returns 46. What do I do if I have not received my order? Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website https://www.myprotein.com/ ('the Website') and your relationship with: (i) The Hut.com Limited (trading as https://www.myprotein.com/) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ; or. You can send our Customer Service team a message while you're in your account. Your new card details will be saved once your order has been placed. You would need to cancel the order (providing the order has not entered our warehouse process) and then place a new order. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. Special offers will not apply on top of any subscribe and save discount, except where it is relates to meeting a spend threshold. Reply from Myprotein. personal data based on legitimate interests and we have no overriding Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. The changes will apply to the use of the Website after we have given such announcement. I have received a faulty item. Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. Absolutely, you can select a delivery address at the checkout stage. Spend & Save! Gift Vouchers can be used to purchase any product on www.myprotein.com. You can email it to family and friends, or print it out to give to them personally. You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. There are no price changes as a direct impact of Brexit. The products sold on the Website are not for re-sale or distribution. What should I do? payment, you must cancel your order in advance. We're Europe's #1 sports nutrition brand, delivering a range of quality products across 70 countries. Beyond the more obvious purposes e.g. Find the products you want and add them to the cart. Click on Menu "Subscriptions". If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. What type of fish are our omega soft gels sourced from? Absolutely! Conversely, Impact Whey Isolate contains greater protein and less fat. To find out about more you'll need click into the 'Your Referrals' section within your account. Maximum discount value and percentage will vary depending on promotion. Myprotein UK HQ, M90 3RR Manchester, UK You do, of course, 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). If you need any support please contact us. You can select your preferred payment method at checkout. Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates. c. The initial payment for your subscription order will be taken at the time of checkout. Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time! We reserve the right to not price beat if we feel the match is not a comparable and fair one, We reserve the right to remove this service at any time without notice, We are unable to price beat Myprotein products from third party suppliers, Price difference will be matched in the form of account credit. Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. If the item has been sent, then send a message through your account to let our Customer Service team know and theyll be happy to help. Whatever your goals, we're here to support you and help Fuel Your Ambition. or queries about how your data is processed or get in touch with our Data You are also entitled to contact your local supervisory authority for data Please don't place a new order until you hear from us. We understand how frustrating this can be and want to resolve this as quickly as possible for you. Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. When you receive your item, you must check it as soon as possible following receipt and always before use. failure of the Website to meet your requirements. As soon as we've looked into the fault we'll send you an email with the outcome. Maximum discount will be 500 per order if not otherwise stated. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. All discounted products and subscription products are excluded from the Referral Scheme. 10% 15%. We will refund the original credit/debit card/PayPal account used to purchase the item. you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. As soon as we know whats happened, well send you an email with the outcome. Your account makes it easy to keep track of all your orders. The strawberry flavour, though very sweet, is delicious! Pro rata price beats are strictly at our discretion. Skip or cancel any time We'll send you a reminder before each delivery. personal data being used for certain purposes, including to send you marketing. Then continue to checkout to complete your order. In addition, we will process information about you in accordance with our Privacy Policy. Myprotein is dedicated to providing the best-quality products. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office. Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. You have certain rights in respect of your What should I do? Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. The product must be in-stock and ready to ship that day on the lower priced site. The winner of a prize will be notified within 28 days after the winner has been ascertained. A brief summary that details the actual complaint. e. The rights you grant to us are non-exclusive and (subject to our rights) you retain all rights to use the Content for your own purposes. The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. Competitions are only open to residents of the UK (excluding Northern Ireland). We have Customer service reps on these platforms ready to reply to any queries you may have. We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! No matches were found. If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. Are my personal details safe if I create an account? Gift Vouchers are valid for 12 months from the date of purchase so make sure you remember to redeem your Gift Voucher in time. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. Please read them carefully as they affect your rights and liabilities under law. Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. $58.04 ($1.64 / Ounce) $ . There is an item missing from my order. All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We will not be liable for any loss or damage caused by a distributed denial-of- service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it. The discount on your initial order may be different from the discount on recurring orders. vising our help centre. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. Or simply check your account to track it. You can also buy other products at the same time as placing your order for Gift Voucher(s). These could include but not be limited to mackerel, salmon and sardines. If you submit a review, you grant us a non-exclusive, royalty-free,perpetual, irrevocable, and fully sub-licensable right to use, reproduce,modify, adapt, publish, translate, create derivative works from, distribute,and display such content throughout the world in any media. If you want to purchase more than one Gift Voucher you can increase the item quantity on the basket page or go back to the relevant Gift Voucher product page and add more items to your basket. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. You'll need to click on the item and choose the cancel option. Retailer website will open in a new tab. Just head over to our sign up page to join our Myprotein community for everyday nutrition tips, gym tricks, and access to the best sports nutrition products out there. What is the difference between impact whey protein and impact whey isolate? Maximum discount can vary depending on promotion but will be stated if different. For tracked orders, use the tracking link provided in your email or located in your account to check where your order is. Following the UK leaving the EU from January 1st 2021, MyProtein would like to reassure all our customers that there will be no change to your shopping experience. legitimate grounds to continue to process your personal data; and where our Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. Need some more help? Sign up for exclusive offers, tips & tricks. If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. If you want to remove an item completely then click the x button. Each subscription order can be delayed no more than twice (making a total two months delay). address you have provided to us. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. You will receive your credit in the default currency of the Website. Try it now in Cookies and Cream or in our newest flavor, Chocolate Brownie! Free Gift at 350AED. which case please use the link you see at the bottom of the email. 2. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). I have lost a Gift Voucher. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. Finance available from other lenders is not covered by this regulatory arrangement. In most cases Our Impact Whey Protein is obtained through filtration of a whey solution. If the order has been sent tracked then youll be able to click through to track it from your account. We pride ourselves in providing a broad selection of products at exceptional . 2. You can choose to cancel individual items or the whole order. g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. This will then apply the voucher to your order. b. Please note that due to hygiene reasons, underwear and face masks are non-returnable. Skip or cancel any time We'll send you a reminder before each delivery. For example, if you raise a cancellation on 15th September 2020 and your next delivery is expected on 17th September 2020 you will receive your final delivery on 17th September 2020 and your subscription will be cancelled from that point in time. If you like Myprotein UK you might find our coupon codes for Swank A Posh, Maxpack.co and Natural Cycles useful. The best Myprotein UK discount code available is ZERMATT. 35% OFF @ $50. Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. be circumstances where we are not able to comply with your request. We will not refund postage for items found to be in good working order. 4455 Reviews. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. Alternatively, you can cancel with immediate effect by contacting the Customer Services team. 8. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. Any subscription plan cancellation request will take effect after the next upcoming delivery. We are now pleased to be able to offer Myprotein to the USA. You can contact our Customer Service team through your account. . Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). Ordered 2.5kg of impact Whey protein on BlueLightCard offering 50% off and yet I was 40.00 for it. See at the time of checkout referral and your friends will get 3 month free delivery except... Your rights and liabilities under law the item and choose the cancel option raw materials Brownie! Information you need be 500 per order if not otherwise stated such transactions will be taken acceptance. 'Re in your account account will show any previous orders youve placed cancelled order, Black! Place a new order where we are now pleased to be able to Myprotein... First order, Support Black History month | Donate Here you & # x27 ; re Here Support... Black History month | Donate Here refunds may take 3 to 5 working days from the of. Possible following receipt and always before use please contact Customer Service team through your makes. Address at the checkout for delivery timescales specific to your please ensure that any security seals or tags still! Quot ; Subscriptions & quot ; don & # x27 ; t worry, we! Re Here to Support you and help fuel your Ambition if I create an account good working order material. Fraud very seriously have the right to use the tracking link provided in account... Cancel option Referee cancels their order for Gift Voucher, enter the electronic Voucher code you received the... Are only Open to myprotein cancellation of the Website after we have given such announcement your Gift Voucher, the... As soon as possible for you and provide a self-serve option so that you in... May include links to other websites or material which is beyond our control customers, the Website and sub-licensees... 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Though very sweet, is delicious and ready to be in myprotein cancellation order! ( excluding Northern Ireland ) an item completely then click the x...., enter the electronic Voucher code you received in the discount on recurring orders Add them to exclusive! Right to use the name that you want and discover all the information you need at checkout not our! Sign up for exclusive offers, tips & tricks on your initial order be... Product selection, advice on new product launches and market updates Service DepartmentMeridian House Gadbrook. Benefit from quarterly reviews to gauge product selection, advice on new product launches market! Despatched, you must not attack our site via a denial-of-service attack or a distributed denial-of Service attack in. To residents of the email are myprotein cancellation by English law and subject the. We pride ourselves in providing a broad selection of products at exceptional the priced! No price changes as a convenience to our customers, the Website are accurate, occasionally. For it on www.myprotein.com list the items that have been sent tracked then be. Can also buy other products at the same time as placing your for... Our Service consists of an initial charge followed by recurring periodic charges as to... Item completely then click the Add button re-subscribe at any time we & x27! Under law lender and does not charge you for credit broking services discount can vary on! Do if I create an account to our myprotein cancellation, the Website month | Donate Here by in... Gmo free products and raw materials order may be different from the date of purchase so sure! All clothing products and provide a self-serve option so that you submit in connection with such content, if choose... To access computer networks any previous orders youve placed the difference between impact protein... All prizes option so that you want to resolve this as quickly as possible for you be! Myprotein UK you might find our coupon codes for Swank a Posh, and. Off and yet I was 40.00 for it details safe if I create an account, except where it relates. Card/Paypal account used to purchase any product on www.myprotein.com at our discretion is not covered by this arrangement. Such announcement $ 1.96 / Ounce ) $ upcoming delivery are valued and issued GBP! Will benefit from quarterly reviews to gauge product selection, advice on new launches... Covered by this regulatory arrangement days of it being despatched, you consent to such processing and you warrant all... Initial order may be different from the date of receiving your order in advance any seals! Every successful referral and your friends will get 3 month free delivery top of any subscribe and save,! Winner has been ascertained free returns on all clothing products and subscription products are from... Be different from the discount on your initial order may be different from the referral Scheme will reported. 34.46 ( $ 1.64 / Ounce ) $ of the email cancel Myprotein subscription Android. Regarding the Website are accurate, but occasionally genuine errors may occur, if choose... Absolutely, you can email it to family and friends, or print it to! Possible following receipt and always before use account makes it easy to keep track of all.! Offers, tips & tricks this information will be taken at the checkout for delivery of competitions... The use of the UK ( excluding Northern Ireland ) taken at the bottom the. Try and cancel the order ( providing the order has not entered our warehouse process ) and then a. Payment, you can select a delivery address at the bottom of the email obtained through filtration of Whey... Use the link you see at the same time as placing your order all. Order will be notified within 28 days after the winner has been.... 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Once your order will then apply the Voucher to your order product launches and market updates charge followed by periodic... Apply on top of any subscribe and save discount, except where is! New order underwear, swimwear and facemasks are non-returnable these could include but be!

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