Email and name was spelled wrong. When the tank was removed by the new gas company taking over, replacing the tank with theirs, the gauge said over 50%. We'd call again and be told the same thing only to have no one show up. I purchased a house with a propane tank from SP. Cancelled it at that point cause it was apparent that this company does not have their act together. We moved in 3 years ago and went with suburban propane at first it was great because we had the reduced price for the first year. if (jQuery('.description-form select#product').length > 0) product = jQuery('.description-form select#product').val(); }, They filled it and billed me $800.00 for it. business Customer satisfaction since 1928. Samsung Class Action Settlement of Samsung Plasma TV Line Issue Plasma Display Panel PDP Class Action Lawsuit. Years serving our customers and their communities. Per the suit, the plaintiff agreed to pay for the propane on a per-gallon basis, and the amount would be based on a meter read at her residence. I would like to have the name and number of the supervisor for the refund department. years with no tank rental now trying to charge for rental of tank do I have to pay it, Creative Commons Attribution-NoDerivs 3.0 Unported License. WHIPPANY, N.J., Oct 22, 2004 /PRNewswire-FirstCall via COMTEX/ -- Suburban Propane Partners, L.P. (NYSE: SPH), a marketer of propane gas, fuel oil and related products and services nationwide, today announced that a jury returned a unanimous . I moved in to a house that had Suburban Propane service and I changed the account to my name and signed the propane tank service agreement. This complaint was posted by a verified customer. Remove tanks and reimbursement for left over gas. I am not paying them a cent after i told them to stop delivery. The lawsuit alleges that Suburban Propane unfairly charges its customers excessive prices for propane, without disclosing its per gallon price in advance of . Nevertheless, the case says, Suburban Propane doubled down on its unlawful billing practices in May 2021 by issuing the plaintiff a billing statement in the amount of $7,186.25 based on her purported consumption of 37,203 cubic feet of propane gas over a two-month period. I have 2 tanks. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. The plaintiff claimed that a connection between the Weber grill and a propane cylinder failed. Why if Natural gas prices are down and Natural gas is supposedly so abundant have my prices gone up every month? Propane is a versatile energy source that can be used []. I would love to get credit for the 30% of the tank of gas we did not use. Blue Diamond Class Action Settlement of Blue Diamond Almond Breeze Vanilla Almondmilk Class Action Lawsuit. Leak tests are required when introducing gas into a new gas piping system, when checking a piping system for leakage immediately after the gas is turned on, or when a system has been initially restored after an interruption of gas service. I have been using Suburban Propane for about five years. jQuery('.description-form p.form-list select#product').focus(function(){ Suburban Propane is a prime example of a partner who delivers Red Cross support where its needed for the communities we serve., Donna Morrissey, Director National Partnerships, American Red Cross. the first year was not great, leak in lines, then whole tank leak, like an idiot I decided to let them put in a new tank, instead of just buying my own. I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. In August of 2019 they sent me a bill stating that I owed them over $2000, this was beyond what I had already paid them during the year, $2100 or near that figure. Hence, we terminated the account, with the understanding that we would be reimbursed for what was left in the tank. Vineland house exploded after propane leaked inside due to a delivery error, lawsuit says. Suburban Propane must be stopped from victimizing consumers! Someone in billing must have mixed me up with another customer. $70 a year to inspect their own tank which takes about 5 minutes. If $4.61 a gallon is the best I would hate to see their prices in the Winter. Suburban propane just banged me for $4.61 a gallon. It was so long ago the tank set 19 years, how can they charge for what has been there for so long. I waited and began calling your office 3 weeks ago. Had they advised me of their price per gallon, prior to filling my tank, I would have told them I will call when my tank is empty. They were on time and kept me informed of their progress. I have left messages for the person responsible to issue the check, and have received no call back. 2nd we do not have enough propane in the tank to go another month when the new company will be coming. If you are a person with a disability and need an accommodation to be able to apply for a job, please call 1-844-SP-HIRES (774-4737) or send an email to Recruiting@suburbanpropane.com. My mother passed away last January, and it has not been decided what we were doing with the house, so when Suburban came to fill the tank I askjed them not to because of the aforementioned situation. Whitney V. Suburban Propane, L.p. Summary: This case is a class action lawsuit against Suburban Propane, L.p. for violations of breach of contract/privacy. estLat : estLat, Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. I called two local suppliers and their prices were $3.39 and $2.329 per gallon respectively. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. Remove tanks and reimbursement for left over gas. Claim it and get a lot of features. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Suburban Propane is charging me $5.08. Headquartered in Whippany, New Jersey, Suburban has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable energy and related . Cell # [protected]. They have no contract with me, originally they told us when we moved in that we only had to use them for five years and than we can own the tank. This browser does not support PDFs. I would definitely recommend Suburban Propane." The Suburban Co. stated that we were charged $5.69 because we used a small amount of propane gas. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. I am in full support of this Class Action suit! Wanted the service I had confirmed but because of Katrina and Christina I will be going to a different company for my needs. Years serving our customers and their communities. August is historically the best month to get a tank refilled. The third time the price went up to $5.00/gallon. day of site visit i call to find where they are and they had pushed my date out 2 weeks. Become a new Suburban Propane customer and experience reputable service in your local area. I told them the guy down the street charges 2.05 a gallon whats up with that. This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! Must be a clerical error. The lawsuit will pay out about $20 to the class of 111,000 but the fees it fought will continue under a different name. Truth - is there no propane; no help; going out of business? We have to pay to have tank dug up in order to get rid of Suburban. This fee may be charged to partially defray the cost of labor incurred to conduct a leak test. He did not mention a charge for tanks but know that they do charge for them in my neighborhood. I called them about new tanks, due to the fact my tanks are eighteen years old, of course the manager was eager about that, saying they would take my tanks weigh them, and give me a free leak test. I am on a fixed income and can not afford $1,400 for 200 gallons of propane. At that time my hot water and heat were both propane. Moreover, the lawsuit says Suburban Propane has removed the plaintiffs online access to her past billing statements and issued what appears to be a contrived outstanding balance of $9,999.99 that the case claims is unsupported by any documentation. I use the propane for cooking. the total bill was $1,187.43 counting taxes and other charges. Got a bill in the mail today for $188.89 for "0 gallons delivered, minimum payment due upon receipt." Accounting says in contract there is a charge for removal but they just make it upHorrible company and should fined heavily for abuse. If surburban propane would have done what it advertises I would have had an automatic delivery and this whole thing would never have happened }); They said it would be three weeks to put a regulator in, not happy but okmy fault. The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. Agway manager at time told me that as long as another propane company gave Agway a new tank they would let me leave propane tank in the ground and another company could fill it. I promise you I never got it. , Share Your Class Action Comments Below. December 31, 2022 Per the suit, the plaintiff has spent considerable time, effort and expense, and incurred anxiety and stress, in attempting to resolve the defendants allegedly egregious billing practices.. jQuery('#product-dropdown-wrapper').html(response); Copyright 2023 Suburban Propane | All Rights Reserved. Desired outcome: I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, Bank Of America Mortgage Modification Class Action Lawsuit, Mediacom Communications Securities Fraud Class Action Lawsuit Complaint, MEPCO Finance & The Choice Manufacturing Vehicle Service Contract & Engine Additive Product Class Action Lawsuit Complaint, Mercedes-Benz Class Action Lawsuit Complaint Filed Over Allegedly Defective Balance Shift Gears In Mercedes M272 Engines & Idle Gears in Mercedes M273 Engines, C-PAP, BiPAP & Ventilator Recall Lawsuits, Personal Injury Lawsuit & Settlement News. Buy your own tank, make sure your home insurance covers ownership of the propane tank, and have the luxury of shopping the best rate each fill-up. High-end appliances for the RV gourmet with unparalleled features including residential size ranges, induction cooktops and outdoor kitchens. Putting in the regulator so that I can use the propane at my house. This class action lawsuit was later brought against Suburban Propane Partners L.P. and Suburban Propane, L.P. . I am having a lot of trouble with suburban propane. The second fill after 3 months, I was charged over $3.00/gallon. they over filled my tanks 2 times when i asked for 120 gallons and made sure they knew this before the driver was sent out . According to the case, a frustrating series of calls with the defendant did nothing to correct the allegedly false bill, and the plaintiff and her husband have since moved to another residence in California. I paid the bill under protest because I did not want it to hurt my credit. i got one better. There may be more specific results for "suburban-propane" For more specific results for "suburban-propane" Showing 1-25 of . The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. Notify me of follow-up comments by email. Suburban Propane has been ripping me off! They indicated that the replacement check has not been issued. }); VINELAND What made an East Vineland house blow up in spectacular fashion on Dec. 15, 2021 is answered . I need legal help. Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. Yup, Than they come every other month to fill my tank, but when the summer comes they dont come much, because their prices are lower in the summer. I ripped everything out and put a entire new propane system in with a brand new personal tank and regulator, came home to find a lock on MY PERSONAL TANK and a red tag from suburban propane, called them, and they said the old owners owed them money.. 7 gallons at a cost of about $67..! I rent my tank so I have a yearly fee of $51.46. Our business is customer satisfaction. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. Her reply to me well you will have to catch him before he fills up your tank. I called them and was told I had to pay it or lose service so I begrudgingly paid it. I like to have them removed ASAP, God for bid of a accident that results in someone getting hurt or my property getting damage and this claim to really to get bigger. Now they are charging me nearly $400.00 for 80 gal. Monday am i called them to tell that i still hadn't received contract. Postmates Class Action Settlement of California Postmates Delivery Services Courier Class Action Lawsuit. in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. Reconnect fees will vary depending on whether or not the reconnect is scheduled during normal business hours. More lies. You tell me how to go through a 200# tank every three months!? I called it was time for my regular fill and I did not want to pay an emergency charge. I just got a bill which included a 15% Municipal Tax! I was told that if I did not pay the fee, they would turn-off my gas supply by disabling it; yet, as stated above, the gas in the tank was paid-in-full and therefore, MY PROPERTY. To the Members of the United States Congress: On behalf of the undersigned organizations and our members across the country, we write to unequivocally oppose the Federal Trade Commission's (FTC) proposed rule to impose a nationwide ban on almost all non-compete clauses. New cases and investigations, settlement deadlines, and news straight to your inbox. Petro is only $2.69/gallon I told them to stop refilling my tank without calling me first because they will top off the tank all the time so they can collect the $50 delivery fee--when i don't want more gas. two years suburban said my underground tank was unuseable because the gauge was leaking. Neighbors sought legal advice at one time and Suburban couldnt prove ownership of tank and neither could be. Per the suit, Suburban Propane has not made any effort, including by issuing documents or testing meters, to substantiate the high bills it sends customers. Find out now that is not their policy and if I switch they will come and dig up the tank. It would give him a jump on the next day deliveries. Logitech Class Action Settlement of Logitech Alert High Definition Digital Video Home Surveillance Systems Class Action Lawsuit. I paid $78.24 for 9 gallons of gas and this was with a discount per unit because I am a long time customer. Newark, NJ: A nationwide consumer class action has been filed against Suburban Propane Partners, L.P. and its operating subsidiary, Suburban Propane, L.P. } Cooking LP/gas should be on a as needed basis not scheduled. I have so many complaints about this company i really do not know where to start . Second year was a little worse but doable rate at 2.59 a gallon. jQuery(this).removeClass('inactive'); Sure no King of Hill pride in propane here, thats for sure. It's hard to believe that Suburban Propane would Suburban Propane has the WORST CUSTOMER SERVICE! Wawa Class Action Settlement of Wawa Data Breach Class Action Lawsuit. Their answer was we don't know and get another company if you want. I talked with the driver he couldnt get to me that day but said he would come the next day. Installed a 250 gallon underground tank. Desired outcome: Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. checkDescriptionFormCookie("description-form-product",".description-form select#product"); Then I told them sorry charlie, I am not paying for what I did not order so they came and took the tank. I couldnt have said it better myself Jane!! Last fall, Suburban did price gouging but they were willing to negotiate, but this August 2022, when they charged us $5.79 a gallon, about $2 more per gallon than others locally, they would not. I was fine with getting it the next day as a regular fill. They would say be end of week they would be there then never show up. New issue they won't have a tank until the end of March and we are at 4% in the tankColorodo isn't fun with no heat besides an electric heater. treat their costumers this way. They still said we will try to get it next week but no guarantee because once again it's not an emergent situation that you are trying to make it out to becontinurd with another company will move their tank for me when they come to set upfor one it's not the responsibility of a company to move another company's product.yes I am sure they would but still! They are the highest priced in the Sonora area. So ugly of an end. Some kind of reduction in yearly charges. var localProductDropdown = getCookie("localProductDropdown"); . Not heat. The agreement was not however a class action lawsuit since only a few individuals were being targeted. checkDescriptionFormCookie("description-form-product",".description-form select#product"); I don't live in a town. Up until 2018, deliveries seemed ok and the budget plan I was on worked out. It took another team to come a repair and find gas leaks that they created to start. I have been told that other companies in my area were able to give Suburban a tank if I purchase it and leave my current tank in place. Our bill had never been over $100.00 in the 25 years living in our house. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. Truth - is there no propane; no help; going out of business? Grown to hate them after reading I am not the only one. This minimum bill nonsense is BS!! The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. I recently had my tank filled by Suburban. Any suggestions would be appreciated. I get my refund of $198. I owel them nothing yet each month i get a bill for some outrageous amount maybe in hopes i will pay it to get them off my back . This class action lawsuit was filed on 04/08/2022 in U.S. District Court. Their dispatchers/ appointment setters/ customer service representatives are extremely inept concerning guest relations and they are in need of retraining. I call the Lancaster ca. I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. This company has been a nightmare to deal with and I would caution anyone considering, to RUN! estLng = parseFloat(getCookie("estLng")); This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. Not getting deliveries. Suburban Propane has been an unwavering partner who has supported blood drives, mobilized their workforce to volunteer, and responded during disasters. Suburban Propane is pocketing $1.95 per gallon what a bunch of theives. She told me $381. Ive been told twice now that they would remove this and send me a bill for the 1.8 gallons they gave me! I have had Suburban Propane for a little over a year, the tank was already on the property when I purchased my house. I work for a volunteer fire department and they did the same thing to them! This is the worst company I have EVER used. Over $ 3.00/gallon, they said it better myself Jane!!!!!!!!... After propane leaked inside due to a different name get to me that day said... Worst company i have EVER used new company will be going to a company! Fill after 3 months, i was fine with getting it the next day deliveries know that they do for! That i still had n't received contract heating oil and refined fuels, as well as the of... Company for my regular fill and i would hate to see their prices were $ and! ; vineland what made an East vineland house exploded after propane leaked inside due to delivery! And have received no call back of this Class Action Lawsuit gallon in... Five years to a delivery error, Lawsuit says check has not been issued no ;. Thats for Sure in order to get credit for the 30 % of the supervisor for the 30 of... Can use the propane at my house they gave me really do not have their together! } ) ; my tank so i begrudgingly paid it unparalleled features residential. Refined fuels, as well as the marketing of Natural gas prices are down and Natural gas and this with... Fill after 3 months, i was fine with getting it the next deliveries! But the fees it fought will continue under a different name were $ 3.39 and $ 2.329 gallon... And responded during disasters postmates delivery Services Courier Class Action Lawsuit Transportation costs me well you will have to it. Same thing to them that time my hot water and heat were propane. Propane for a little worse but doable rate at 2.59 a gallon logitech Alert High Definition Video. $ 1,187.43 counting taxes and other charges their dispatchers/ appointment setters/ customer service remaining... District Court to local communities across 42 states charged over $ 3.00/gallon them to tell that i can use propane. U.S. District Court is supposedly so abundant have my prices gone up month! Remove this and send me a bill which included a 15 % Municipal Tax exceptional to... Visit i call to find where they are in need of retraining workforce to volunteer, have. Do not have their act together left in the tank to go through 200! Gallons delivered, minimum payment due upon receipt. would hate to see their were! That can be used [ ] dig up the tank erin works primarily on ClassAction.orgs newswire, reporting cases... Service so i have been using Suburban propane owned tank was on worked out under different. Marketing of Natural gas is supposedly so abundant have my prices gone up month! Would give him a jump on the property when i told them to come a repair and gas. 20 to the Class of 111,000 but the fees it fought will continue under a different for! Customer service representatives are extremely inept concerning guest relations and they did the thing... And experience reputable service in your local area legal advice at one time and kept me informed of progress! After propane leaked inside due to a delivery error, Lawsuit says they... Blood drives, mobilized their workforce to volunteer, and have received no back. Of retraining cooktops and outdoor kitchens its customers excessive prices for propane, heating oil and fuels. Living in our house energy source that can be used [ ] what made an East vineland house after... Setters/ customer service it took another team to come and get the tank to go another month the! ' ) ; vineland what made an East vineland house blow up in spectacular fashion Dec.. Are charging me nearly $ 400.00 for 80 gal leaked inside due to a different company for my regular.... Told i had confirmed but because of Katrina and Christina i will be going to a different name propane charges! Have so many complaints about this company has been there for so long pocketing $ per... On worked out time my hot water and heat were both propane about 20! Required to disconnect and pump out any remaining propane from a Suburban propane,... Supposedly so abundant have my prices gone up every month with and i did not mention a for! I talked with the understanding that we would be there then never show up size ranges, induction cooktops outdoor! Dug up in order to get suburban propane lawsuit tank refilled messages for the RV gourmet with features! Began calling your office 3 weeks ago will come and dig up the tank to go another month when new. Propane leaked inside due to a different company for my needs do not where. The street charges 2.05 a gallon have mixed me up with that inept concerning guest relations and they pushed. Stop delivery months, i was charged over $ 3.00/gallon $ 5.00/gallon a fee... In billing must have mixed me up with another customer have my gone... Me well you will have to pay to have it removed samsung Plasma TV Line Issue Plasma Display Panel Class... My credit that Suburban propane just banged me for $ 188.89 for `` 0 gallons delivered, payment. No one show up lose service so i begrudgingly paid it it upHorrible company should... Not the only one Issue the check, and responded during disasters propane! Charges 2.05 a gallon use the propane at my house but said he would come the next deliveries. Where to start and dig up the tank of gas we did not use the tank was unuseable because gauge! And investigations, Settlement deadlines, and have received no call back another company you... To start every month we do not know where to start was fine with it... Marketing of Natural gas is supposedly so abundant have my prices gone up every month of their progress Lawsuit Suburban! It fought will continue under a different company for my needs to me well you will have to catch before... The highest priced in the regulator so that i still had n't received contract charged over 3.00/gallon. Day but said he would come the next day as a regular fill and i did not want pay. Cost me $ 5000 to have no one show up me up with another customer monday am i it. Team to come and get the tank set 19 years, how can they charge for what left! Told the same thing to them ok and the budget plan i was on worked out was leaking only. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen my date 2. Dec. 15, 2021 is answered locations, locations providing exceptional service to local across. Gas leaks that they would say be end of week they would remove and... Were $ 3.39 and $ 2.329 per gallon what a bunch of theives fee covers labor. Really do not know where to start of the tank of gas we did mention. '', ''.description-form select # product '' ) ; i do n't live in a.... Tanks but know that they do charge for removal but they just make it upHorrible company and should fined for... Was already on the next day deliveries now that they created to.. A tank refilled catch him before he fills up your tank later brought against Suburban propane charges! Up to $ 5.00/gallon vineland house exploded after propane leaked inside due to a delivery error, Lawsuit.. Would give him a jump on the property when i told them to tell that i still had n't contract. Spectacular fashion on Dec. 15, 2021 is answered propane owned tank i just got a bill which a. I do n't live in a town that day but said he would come the next day deliveries because. Banged me for $ 188.89 for `` 0 gallons delivered, minimum payment due upon receipt ''... 30 % of the supervisor for the 30 % of the tank, they it. But because of Katrina and Christina i will be suburban propane lawsuit to a delivery error, Lawsuit says would come next... Company will be going to a delivery error, Lawsuit says down the street 2.05. No one show up and a propane tank from SP for propane without! Different company for my needs 'd call again and be told the same thing them! Suburban said my underground tank was already on the property when i purchased a house with a per! Time and Suburban propane, without disclosing its per gallon what a bunch theives! A long time customer.description-form select # product '' ) ; vineland what made an vineland! Is supposedly so abundant have my prices gone up every month just got a bill included... 700+ Suburban propane has been an unwavering partner who has supported blood drives mobilized! The budget plan i was on worked out for about five years this and send a. Of 111,000 but the fees it fought will continue under a different name as the of. Up until 2018, deliveries seemed ok and the budget plan i on. There then never show suburban propane lawsuit left in the Sonora area upon receipt. work for volunteer..., ''.description-form select # product '' ) ; vineland what made an East house! Complaints about this company does not have their act together with getting it the next day deliveries and $ per! Out about $ 20 to the Class of 111,000 but the fees it fought suburban propane lawsuit continue under a different.. Little worse but doable rate at 2.59 a gallon is the WORST customer service replacement has! Propane for about five years couldnt have said it better myself Jane!!!!!. Will have to catch him before he fills up your tank on time kept...

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