WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate No account? Learn These recommendations are personalized for you. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. 8 0 obj The third recommendation service uses a rules engine to provide proactive recommendations. Premier Support is no longer available for most new or renewing customers. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Access risk assessment and training resources in select markets. Illustration shows current Microsoft support offerings. %%EOF The collaborative filter is driven based on proactive services consumed. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Play the video Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. We are unable to deliver your trial. Each aspect plays a different role within Services Hub. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Support Services Fees. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Learn about Premier Support End of Sale Get details Follow We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Click here Proactive advisory services, faster response times, and escalation management for business-critical incidents. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. 3 0 obj stream %PDF-1.7 Source: 2 Available for an additional fee. Bridge language gaps. Find out how. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Complex relationships between users and content will become clearer as proactive consumption grows. WebUnified Enterprise Support Services Description . To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. These recommendations include all content types and are personalized for the customer. <> Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Microsoft Unified Support - Built-in Proactive Services List. hVkO8+H;T!Hv|3uHFI0]igdcr8. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> By signing up, you agree to the to set up a new trial account instead. 9 0 obj 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. endobj endobj 0_{Ttqt)M Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. endobj DOM roadmaps, reports and reference set equip you to make better decisions faster. &30sa` WebEmail, phone, or Skype. . <> Enter your email to start your free trial. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. With minimal proactive consumption information to use, the less the coll For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Find out more about the Microsoft MVP Award Program. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. The recommendations are represented in the visual below and are powered by the Rules Engine service. <> Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. 10 0 obj The recommendations found on the Services Catalog page cover all content types and are personalized for you. 4 0 obj Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. steps {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Microsoft Online Subscription Agreement To continue with "{{emailaddress}}", please follow these Please try again later. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. The more content is consumed, the more diverse and precise the resulting recommendations will be. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. [;b\~=]Ef/O4 The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> endobj If you've already registered, sign in. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. endobj endobj h]k0G)[7\/5Z~5 Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. As other Services Hub user consumption grows, recommendations will improve as well. Content is consumed, the more diverse and precise the resulting recommendations will as. 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