Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. What were some lessons that you learned from that class that stuck with you? Could you help us first understand what this principle means? DoorDash 1 year 10 months Legal Process Coordinator . Its been truly a pleasure. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. Obviously, if you have more time to deliver something less perishable. Im Joy Huang, an MBA student of the class of 2021. I believe in open communication and finding a solution that works for all parties involved. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. Ive never worked a day in finance before in much of my life. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Restaurateurs who complained DoorDash delivered their food without permission. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Thats what we were focused on. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. I never hesitate to take calculated risks and try new approaches. Joy Huang: Thats really valuable advice. 12495. DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. Offering more payment options and discounts for customers. So Ill be quick. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. Mr. Mohammed said he would continue driving until he found a more stable job. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. I dont necessarily know if we like, like link those two ideas when were doing it, but thats the learning by doing and the simplifying the question that youre trying to solve I think were pretty important principles. Like many start-ups in the San Francisco Bay Area, DoorDash was born out of a Stanford Business School class project. And thats what Im most proud of when I look back at 2020, it wasnt necessarily what happened with an IPO. On this, Mr. Xu pointed to DoorDashs past. Maybe its tough to see in a one day or one week grading period, but you can see it. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? Adding real-time order tracking and notifications for customers. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. What could go wrong? So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. Joy Huang: Thats a really good mental model to have. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. This is our platform in which were taking products from our marketplace and were giving them to merchants so that they dont have to rely on us. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. Thank you again for joining us. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . With that, will now turn to student Q&A, I believe that Jenna is up first. Could you see DoorDashs last-mile fulfillment model be applied well and why? Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. Ala Mohammed, 37, of Daly City, Calif., said he drove for DoorDash during peak dinnertime hours, when he can make as much as $20 an hour. Soon, a new group Wall Street investors will pick a side. It's a big banner which has the 12 values organized into 4 themes -. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. We experienced strong delivery sales out of the gate.. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. If so, youll want to prepare to answer some common interview questions. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. As DoorDash grew, employees pitched in when there were not enough drivers. Follow us on social media at Stanford GSB. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. Free interview details posted anonymously by DoorDash interview candidates. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. 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