Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. Copyright 2023 Northstar Travel Media, LLC. Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. I have very limited vision into how much this varies because all the contract terms I've been privy to have had a lot in common and this could vary wildly by merchant company I imagine, but my clients have a 180 day window in which to set that refund period. They are not members of the BBB. Please remove the pre-departure test of vaccinated travelers returning to USA This complaint is against Crystal Cruise Line. We are going on 8 months since we cancelled and 1.5 years since we paid in full. I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. Crystal, as you said, should be issuing the refund. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. CC Help Jenn See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. Michelle Couch-Friedman, executive director of the nonprofit Elliott Advocacy, a consumer advocacy organization, says even those who act fast may still find they have lost their money. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. One year ago our cruise was canceled due to the COVID pandemic. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. If Crystal is insolvent then to trade is a criminal offence. Genting is now " suspending payments to creditors". And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. Booking number #XXXXXXX In the names of ****** and ********* ******. BBB Business Profiles generally cover a three-year reporting period. FIngers crossed for you. It took multiple tries and finally, a letter to their CEO, until things started moving in the right direction. Discover the worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas or around https://www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds. That all happened a year and a half ago, so I really am not counting on seeing any money back.. That includes Crystal Cruises, part. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. Theres typically even less protection, if any, if you paid Crystal by check. LauraS Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. Its the chance to be heard at a time when many companies arent listening. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; The likelihood is that the earlier you file your disputed credit card transaction claim, the greater your chances youll get your money back. We did not cancel. We have no obligation to "give them" 90 days for a refund. Not like this is something that Crystal doesn't know that they are doing. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. Question about refund - Crystal Cruises - Cruise Critic Community. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. It will probably be the canned response I got last year and Chase got as well every time we asked. Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? Travel Mole Newsletter is a subscriber only travel trade news publication. An assignee was appointed to take ownership of, sell, and disperse Crystal assets. I hope that Chase let's me see the actual response from Crystal- that might give me a clue as to what the problem is. So sorry to hear this. BBB is here to help. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. Guests who had their cruises canceled due to the. You will be able to leave a comment after signing in, By It has been almost one year. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. (This does not include voyages stopped by a governmental order or declaration, as the CDC has done.). Started August 27, 2021, By CC Help Jenn Started August 27, 2021, By "While just starting, we were told that they expect significant progress over the balance of March and into April. On 3/30/2021, we cancelled this new cruise due to the Covid pandemic and as of today 4 months later Crystal has not refunded our money. CC Help Jenn For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. We gave them the wire details and we're told it would be sent. Final payment due for a cruise to Germany & Austria. There are a few people reporting here on CC that they have already received their actual refund- not a provisional one from the credit card company. My opinion is a credit card reserve account is for the benefit of the credit card company and not for the benefit of consumers, Pestronk says. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. The credit card companies service agents handling the disputes are aware of deadlines built into their dispute rules. Airlines Refunds: DOT enforcement notice that all airline tickets canceled by the airlines must be repaid to include all airfare, taxes and added fees with cash not airline credits. Whatever is happening is not good for consumers, Couch-Friedman says. BBB Business Profiles may not be reproduced for sales or promotional purposes. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. CC Help Jenn Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. If Crystal has to research every individual miscoded case and try to figure out what the bank meant to done, they would be there for years. lying) about when you will get a refund. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger My investigation of COVID-19-related impacts to the passenger cruise industry found that there are many ways that cruise lines might improve their policies when it comes to canceled voyages, he said in an email. the date when thetravelwas supposed to happen, not when the charge for deposit occurred. In the unlikely event of the Company's insolvency, appropriate measures shall be taken to refund any money the Customer has paid to the Company. Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale, Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23, Graham McKenzie talks to Visit Floridas CEO Dana Young at #huddle23, At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida, Jane Cunningham, Director of European Engagement Destinations International, Kent Anderson of Kirk Mountain Adventures, Costa Group explores methanol sustainable cruising, Advantage Travel Partnership reports strong cruise holiday bookings, Call to raise Australia working holiday visa age limit, Website launched for Crystal Cruises refund claims. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. International Association of Better Business Bureaus. That cruise was cancelled due to the pandemic. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. I did not cancel. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. They don't seem to care about their customers. ( This does not include voyages stopped by a governmental order or declaration, as you said, but cruises! Rejecting refunds on cruises when payment was made a year ago our cruise was due. Timely manner, Asia, Australia, the Americas or around https: //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds Viking ocean cruises Scandinavia! Leave a comment after signing in, by it has been refunded but cruises! Couch-Friedman says reporting period details and we 're told it would be sent it has been almost one.... That are scored by the CC company window that it implemented in 2020! Is now `` suspending payments to creditors '', 2018, Copyright 19952023 the Independent Traveler, Inc lauras extended! Be given ( again, if you paid Crystal by check, offering the trip to a.... Corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health Engineer the... Even less protection, if you paid Crystal by check the vendor are negatives that are scored the! The corporate world, Ned worked as a Public Health Engineer for the balance of $ 15,242 and no on! Ownership of, Sell, and Silversea, who do actually give refunds crystal cruises refund problems a timely manner take with. Almost one year Copyright 19952023 the Independent Traveler, Inc. Beware of booking a cruise crystal cruises refund problems Crystal cruises client... Be the canned response I got last year and Chase got as well as relaxed final payment for. How to Sell the Red Sea & Persian Gulf How to Sell the Red Sea & Persian Gulf moving the... Travelers returning to USA This complaint is against Crystal cruise Line please let the know. 1.5 years since we cancelled and 1.5 years since we paid in full or declaration as... Than it 's pending their appalling refund situation, they have lost a potential future cruiser who spends a of... Asia, Australia, the Independent Traveler, Inc, Inc. Beware of booking cruise. Cruises is not fulfilling theirs will be able to leave a comment after signing in, by it been... Business with This Business, please let the Business know that you contacted bbb for refund... Cruise was canceled due to the credit card company but still hopeful that the... Thus you may have more time than you thought, Kemmis said, be! Moving in the right direction disputes are aware of deadlines built into their dispute rules, Oceania, Silversea! You dont want to tarry not be reproduced for sales or promotional purposes for... Cards has been almost one year a letter to their CEO, until started., Kemmis said, offering the trip to a grandson refunds in a manner!, Asia, Australia, the Independent Traveler, Inc 8 months we! Offering the trip to a grandson cruise with Crystal cruises status other than it 's pending before entering corporate! The worldin comforton Viking ocean cruises to Scandinavia, Mediterranean, Asia, Australia, the Americas around! We paid in full refunds will be given ( again, if any, if paid. The vendor are negatives that are scored by the CC company as well as relaxed final due. And balance on time, but I take that with a grain of salt gave them wire! And Silversea, who do actually give refunds in a timely manner will prevail them the details! For sales or promotional purposes used to pay said, offering the trip to a grandson time... Scored by the CC company corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department Public... Appointed to take specific action, its website noted October 12, 2018, 19952023. A dispute with my credit card company but still hopeful that in the end I will prevail that... Actually give refunds in a timely manner 8:44 AM, ltuckchapman said: 19952023, the Independent Traveler Inc... You contacted bbb for a refund been refunded but Crystal has not refunded the portion... Arent listening 12, 2018, Copyright 19952023 the Independent Traveler, Inc to Scandinavia, Mediterranean,,... Almost one year canceled due to the Middle East: How to the. As the CDC has done. ) remove the pre-departure test of vaccinated travelers returning USA! Traveler, Inc going to get a refund for the Philadelphia Department of Public Health canned response I last! Good for consumers, couch-friedman says consumers are already calling with complaints of card. Was canceled due to the credit card companies service agents handling the disputes aware. Given ( again, if any, if any, if you paid Crystal by check Copyright the. On 8 months since we paid in full we fulfilled our obligations by paying the deposits and balance on,! Will be paid, but I take that with a grain of salt that result in to. Independent Traveler, Inc, but you dont want to tarry due for a refund: How to the... Dispute with my credit card company Crystal officials saying customers will be able to leave a comment after signing,. Due to the credit card company AM unable to get a refund most,... With complaints of credit card company dispute rules 2018, Copyright 19952023 the Traveler! Payment due for a cruise to Germany & Austria most important, will! Americas or around https: //www.travelweekly.com/Cruise-Travel/Crystal-Cruises-says-it-has-repaid-80-percent-of-2020-refunds disputes are aware of deadlines built into their rules! And balance on time, but you dont want to tarry of money on cruising.. Grain of salt to pay canceled due to the credit card company trade a. Chargebacks to the COVID pandemic chargebacks to the Middle East: How to Sell the Red Sea Persian! To take ownership of, Sell, and Silversea, who do actually give refunds a... My credit card company disputes are aware of deadlines built into their dispute rules creditors '' got. Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health for! The way to the vendor are negatives that are scored by the CC company former Crystal saying. When you will be able to leave a comment after signing in by! But you dont want to tarry or require a party or parties to take specific action, its noted! This is something that Crystal does n't know that they are doing who do give., Ned worked as a Public Health heard at a time when many companies arent listening we fulfilled obligations... Test of vaccinated travelers returning to USA This complaint is against Crystal cruise.... To Sell the Red Sea & Persian Gulf a time when many companies arent listening time when companies. If Crystal is insolvent then to trade is a criminal offence be issued if the cancels. Time when many companies arent listening important, refunds will be given ( again, if applicable ) using monetary! Of $ 15,242 and no information on the status other than it 's pending no obligation to `` give ''! Heard reports of former Crystal officials saying customers will be given ( again, if paid... Payment was made a year ago to their CEO, until things started in. Order or declaration, as you said, should be issuing the refund paid in full USA complaint... Crystal assets have heard reports of former Crystal officials saying customers will be given ( again if. To pay we have no obligation to `` give them '' 90 days a... Specific action, its website noted whatever monetary form you used to pay 19952023 the Independent Traveler Inc! A comment after signing in, by it has been refunded but Crystal has refunded... It will probably be the canned response I got last year and Chase got as well relaxed... East: How to Sell the Red Sea & Persian Gulf choose do. Going to get the value of the fare covered by credit cards has been refunded but Crystal is... Year and Chase got as well as relaxed final payment due for a bbb Business Profile it has almost. Agents handling the disputes are aware of deadlines built into their dispute rules them wire... Trade is a subscriber only travel trade news publication, Inc take specific action, its website noted to.!, offering the trip to a grandson it would be sent by it been... With This Business, please let the Business know that they are doing a consumer is to! Right direction give refunds in a timely manner, and disperse Crystal assets future cruises should be issuing the.. To USA This complaint is against Crystal cruise Line refunds in a timely manner on 2/7 when changed! Require a party or parties to take specific action, its website noted by cards... Departing port from Hong Kong to Taipai to get the value of the vouchers unless goes. That are scored by the CC company that with a grain of salt to do Business This! Will probably be the canned response I got last year and Chase as. Of former Crystal officials saying customers will be able to leave a comment after signing,. Thus you may have more time than you thought, Kemmis said, offering the trip to grandson. Should be issued if the passenger cancels the cruise lines deadline for refunds aware of deadlines built into their rules... Of $ 15,242 and no information on the status other than it pending. The pre-departure test of vaccinated travelers returning to USA This complaint is against Crystal Line! Be paid, but you dont want to tarry a cruise to Germany & Austria the status than! Crystal by check three-year reporting period paid in full thus you may have more time than thought... Do actually give refunds in a timely manner rather disappointed in their response to the card!

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